Our remote customer service job involves handling customer inquiries and requests remotely, typically via phone, email, or chat. Responsibilities include resolving issues, providing accurate information, and ensuring customer satisfaction. This role requires strong communication skills, problem-solving abilities, and the capacity to manage a high volume of interactions while maintaining professionalism and empathy.
Here's a more detailed breakdown:
Key Responsibilities:
* Responding to inquiries
* Problem resolution
* Documentation
* Follow-up
* Communication
* Knowledge of products/services
* Performance metrics
* Collaboration
* Training and development
* Utilizing technology
Qualifications for Customer Service Representative
* High school diploma or general education degree (GED) required
* 1 year of customer service experience
* Experience working with inbound and outbound calls, customer retention, and inside sales preferred
* Proficient in Microsoft Office
* Excellent interpersonal and communication
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