I am an experienced professional with a diverse background, bringing expertise in call center operations, the ESL industry, and legal secretarial work. In my call center role, I developed strong communication, customer service, and problem-solving skills while managing high-volume interactions and ensuring customer satisfaction. In the ESL industry, I gained valuable experience working with students from various cultural backgrounds, providing language instruction, and creating tailored learning plans to help them succeed. Additionally, I have worked as a legal secretary, where I honed my organizational, document management, and legal communication skills, assisting attorneys with case preparation and client interactions.
With my ability to adapt to different industries and my keen attention to detail, I am confident in my ability to contribute effectively to freelance roles in areas such as customer service, teaching, administrative support, and more.